Aftersales Advisor, Telford

Job Title: Aftersales Advisor

Based at:  J T Hughes Telford, Stafford Park, Telford, TF3 3BD            

Reports to: Aftersales Manager 

Job Purpose: To support the Aftersales Team (Service/Warranty)

Hours:  Monday – Friday 8.00am-5.30pm (30 min lunch break)

Saturdays on a rota basis


Key Responsibilities:

An exciting opportunity has arisen within the J T Hughes Group for an Aftersales Advisor to join our After Sales Department at our Telford Branch.

The purpose of the job is to offer full support to the Aftersales Team.  Your main responsibilities will include dealing with customers both in person and over the telephone recording customers’ requirements in a professional and polite manner.  Booking/Loading customers vehicles on the workshop system.  Arranging and allocating Service Loan Cars, producing customer’s invoices and also cash handing.  The role will also involve working in our Warranty department, booking and processing warranty claims.


Skills required:

The successful candidate will be extremely enthusiastic, organised, and confident enough to ask for help if you don’t understand. You will have great attention to detail and be willing to go that extra mile.  You must be an excellent communicator and it is essential that you are a team player.  You must possess a desire to learn and develop your skills.  You must be polite and maintaining a professional manner at all time. 


Full training will be given to reach the standards we expect.  The Aftersales department can be a pressurised environment and you will need to be of the nature where you are able to cope under pressure and at times dig deep for your sense of humor.  Despite working in a pressurised environment to meet deadlines the role will be extremely rewarding and you will build an excellent rapport with our customers. 


Salary will depend on experience.

Due to the high number of applicants we will only reply if you are required to attend an interview.

How to apply

Please use the form below to send us your details and your CV to apply for this post.

CV file uploaded must be of type .pdf, .doc or .docx.
The file must not exceed 400 Kb.
Visit us
JT Hughes
JT Hughes Newtown Honda Service Centre
Pool Road, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Newtown Kia
Pool Rd, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Newtown Mitsubishi Service Centre
Pool Rd, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Shrewsbury Honda
3 Battlefield Road, Shrewsbury
Phone: 01743 440999
JT Hughes Shrewsbury Hyundai
3-5 Battlefield Road, Shrewsbury
Phone: 01743 450888
JT Hughes Telford Honda
Stafford Park 1, Telford
Phone: 01952 200999
JT Hughes Telford Mitsubishi Service Centre
Stafford Park 1, Telford
Phone: 01952 299822
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Company information:
JT Hughes(Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Company Registration Number is 1198620 registered to JT Hughes(Oswestry) Ltd
JT Hughes(Oswestry) Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation activities only. All calls may be recorded for training, monitoring and quality purposes.
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Who regulates us?
J. T. Hughes (Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Our FCA number is 306434.
J. T. Hughes (Oswestry) Ltd's permitted business is arranging general insurance contracts
You can check this on the FCA's register by visiting the FSA's website or by contacting the FSA on 0800 111 6768.
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