Your car is ready

Here's what happens on the exciting day.

Delivery or collection

We'll deliver right to your door, or you can pick it up from our dealerships if you prefer. We want to make this final journey as easy as possible.

  • Flexible time slots
  • Book online or over phone
  • A driveway introduction
Buy a Car
Home delivery

The day you've been looking forward to has finally arrived. Your new, used car is on its way. Here's what to expect.

  • Free delivery in Shropshire or Mid Wales
  • Delivery in a two-hour window
  • We'll call you 15 minutes before we arrive
  • Give us any special instructions

Your car will arrive on a small transporter. If you have any parking restrictions, you can flag them when you check out or discuss over the phone.

Home Delivery
Collection from our dealerships
  • Free collection from our dealerships - Book online
  • Pick up from Shrewsbury, Telford or Newtown Mid-Wales
  • Free Parking
  • Give us any special instructions
Collection
A driveway introduction to your car

When our driver arrives, they will give you plenty of time and space to inspect your new vehicle and will not leave until you are completely satisfied. All our drivers wear masks.

All your questions answered - with a smile

Our driver will gladly answer any questions you might have. Whether it's how to operate the keyless entry system or how to open the sunroof. They'll demonstrate how everything works.

Your car is never delivered with the fuel light on

Your vehicle is always delivered with some fuel in the tank and the fuel light will never be on. You can order £40.00 of fuel during your checkout if you prefer.

Driveway introduction
Part exchange pick-up

Meanwhile, if a part exchange is required, our driver must verify that it matches the description you provided. If everything goes smoothly, our driver will complete the transaction by handing you a 'handover pack' as well as the keys to your new vehicle!

The handover should take about 30 minutes

We generally expect your pick-up or delivery appointment to take about 30 minutes. This accounts for everything from sanitation to vehicle review to paperwork. If you have a trade-in appointment, expect around 30-45 minutes.

Part-exchange or pick-up
14-Days money-back guarantee

We want you to love your new car. Which is why every JT Hughes used car come with a 14-day return policy. Take it for a spin and see if it fits your life. If you don't love it, simply return it, and we will refund the purchase price. (Terms & Conditions Apply)

Guarantee
FAQs
Popular questions about delivery or collection
What if my car isn’t in the condition I expected?

If you’re not completely happy with the condition of the car when it’s delivered or when you collect it, we’ll be more than happy to help. We can either help you with repair work if needed or we can arrange a return if you don’t want to keep it within the first 14 days.

Can I test drive the car?

You can test-drive all our cars at any of our dealerships or if you opt to buy entirely online you can drive the vehicle for 14 days and return it if you change your mind with a full refund. With Our 14-Day Money-Back Guarantee, you can return your car within 14 days of your car handover date. If you change your mind for any reason, just let us know and we’ll pick it up and give you a full refund.  

We can’t accept a return if the car has been modified, been in an accident or is damaged or altered from the condition it was received in. If you drive the car over the 250-mile limit during the first 14 days, every additional mile will cost £1 per mile alongside deductions for any damage incurred.

 

How does the 14-Day Money Back Guarantee work?

At JT Hughes, we understand the need for confidence when making your car purchase online. That's why we are delighted to introduce our 14-day money-back guarantee policy for your peace of mind, available on all of our used cars which have been purchased online.  If, for whatever reason, you are not completely happy with your new used car, just let us know within the 14 days from invoice date and we will give you a full refund and cancel any finance agreement. 

 

 

How does your process work?

What a great question! We show a 360-degree view of our cars online on our search page and offer delivery right to your driveway.

Once you've decided on a vehicle, we'll ask you to select your method of payment, including whether you'd like to part-exchange your current vehicle as a down payment.

Finally, you will decide whether you want your new car delivered or picked up from a JT Hughes dealership in Shrewsbury, Telford, or Newtown. You'll have 14 days after receiving your vehicle to decide if it's the right vehicle for you!

If you change your mind within 14 days, we'll accept it back and issue a full refund under the terms of our 14-day money-back guarantee.

Will the car have a valid MOT on delivery or collection?

Yes, all cars delivered or collected will have a valid MOT.

What forms of payment does JT Hughes accept?

You can pay for your JT Hughes vehicle in a variety of ways.

Credit and debit cards from Visa and Mastercard are accepted. 

You can choose to part exchange your current vehicle, and the value of your current vehicle will be deducted from the cost of your JT Hughes vehicle.

JT Hughes can also help you apply for financing. Your application will be approved based on your status and our affordability checks.

If you're looking to buy a used JT Hughes car outright without finance, we also accept bank transfers. You can also use your own finance provider if you prefer.

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