JT Hughes Aftersales Service Charter

Welcome to the JT Hughes Aftersales Service Charter, our pledge to you, our valued customers. From the moment you drive off with your new or pre-owned vehicle from JT Hughes, your automotive journey with us is far from over. We invite you to discover the extensive benefits of our aftersales services.

JT Hughes Aftersales Service Charter
Free Road Side Assistance (worth £80)
Remember, on your next service visit, receive Free Roadside Assistance (worth £80) - Excludes MOT-only bookings.

Book a service
Service and Quality Commitment:
  • Exclusive Use of Genuine Parts
    We guarantee the use of only genuine parts to ensure your vehicle remains in prime condition.
  • Manufacturer-Approved Servicing
    Receive servicing that meets and exceeds manufacturer standards.
  • Body Repair Centre
    Our expert team is ready to restore your vehicle to its original glory after any mishap.
  • Expert MOT Tests
    Trust in our skilled technicians to conduct thorough MOT tests, ensuring your vehicle’s safety and compliance.
  • Specialised Electric Car Servicing
    Stay ahead with our expert servicing for electric vehicles, catering to the latest in automotive technology.
Service and Quality Commitment
Help and Assistance:
  • Courtesy Cars
    We offer courtesy cars to keep you on the move while your vehicle is with us.
  • Convenient Online Service Bookings
    Schedule your service appointments online at your convenience.
  • Dealerships in Shrewsbury, Telford & Newtown
    Should you need to call or visit our dealership our contact details are here.
Help and Assistance
Comfort and Convenience:
  • Free Wi-Fi
    Enjoy our comfortable waiting area equipped with free Wi-Fi access.
  • Complimentary Wash
    Receive a complimentary wash with every pre-booked service.
  • Refreshments Available
    Relax in our waiting area with complimentary coffee, tea, and cold drinks.
Comfort and Convenience
Transparency and Trust:
  • Complimentary Vehicle Health Check
    Benefit from a free vehicle health check, complete with a written report.
  • Consultative Review
    We discuss the health check findings and any completed repair work with you for complete transparency.
Transparency and Trust
More than just a commitment…

At JT Hughes, our Aftersales Service Charter is more than just a commitment; it’s our promise to provide you with unparalleled service, support, and convenience. Trust us to be your partner in ensuring your vehicle remains in perfect condition, journey after journey.

Popular questions about Aftersales Service Charter
My vehicle's MOT is due. What should I do?

Book your MOT as normal - either online or over the telephone. 

Can I re-arrange the date of a car service?

Yes, providing you contact a JT Hughes advisor and arrange a new date 24 hours before the original service date. 

What is a full-service history?

A service history is a booklet that details when and where a car received its routine service. Each entry is accompained by a stamp from the garage that confirms a professional technician completed the service. 

How long does a car service take?

In general, a full car service time normally takes around 3-4 hours, assuming no significant issues are encountered, so you should normally have the car back the same day. An interim (short) service is often half the time (if you car is having a service & MOT on the same day, we will need the car for most of the day).

What does a car service include?

What is actually included in your service will be largely dictated by which type you choose, but a full service will likely invoice an engine oil and filter change; a check of all fluids and a full brake check, plus usually checks on over 50 other key components including safety -related features. A more thorough service will check and replace a wider range of components and could include a change of spark plugs and a variety of important filters. 

How often should you change your oil?

Most people should change their oil twice a year. Basically, once every six months.

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