We’re completely open with you to avoid any disappointment.

The general wear and tear of a used car should be expected due to the age and mileage of the vehicle.
Any cosmetic flaws will be fixed to the best of our ability, and we’ll make sure to point out any imperfections in our image gallery.

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What you can see in our photos

There may be some additional wear and tear that isn’t always visible in the images and we may not be able to display and call out every imperfection on a car.

Scratches on the wheels & alloys
  • More than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips as small as 3mm that impact the surface paint
  • 5+ chips in a 4cm x 4cm area
  • Dents that are more than 1cm wide
  • Scratches that are longer than 2cm
Interior fabrics
  • Any scuffs, stains, discolouration larger than 2cm
Interior hard surfaces
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
Windscreen
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
What you don’t see in our gallery

We don’t include photos of the normal wear and tear that you’d expect from a car based on its age, mileage and general day-to-day use. This means that minor stone chips, scratches, dents or interior marks may not be shown in the gallery.

Scratches on the wheels & alloys
  • Less than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips less than 3mm wide
  • Dents that are 1cm wide
  • Scratches less than 2cm long
Interior fabrics
  • Scuffs, stains, discolouration and repaired upholstery that are less than 2cm
High use areas
  • Faint scuffing in areas like door sills, boot sill and the glove box lid less than 2cm
Windscreen
  • Chips up to 1cm long that aren’t in the driver’s eyeline Light
  • Scratches on the windscreen
FAQs
Popular questions about our photos
How long does a car service take?

In general, a full car service time normally takes around 3-4 hours, assuming no significant issues are encountered, so you should normally have the car back the same day. An interim (short) service is often half the time (if you car is having a service & MOT on the same day, we will need the car for most of the day).

Is the warranty transferable between owners?

Yes, our 5 Year Warranty is fully transferable between owners as long as it is under 5 years old at the time of the sale and was originally purchased by an end Customer from JT Hughes Hyundai Shrewsbury.. The balance of the warranty goes to the new owner, subject to servicing having been carried out at the recommended intervals.

If you transfer ownership of the vehicle or change your personal details, please contact Hyundai on 0800 981 981.

What if my car has imperfections that weren't previously highlighted?

if you notice any scratches or marks on the car, that were shown on any of our photos please highlight them to the driver on delivery and we will contact you to discuss. remember you have 14 days to change your mind and you can return the car and get a full refund subject to the terms of our 14-day guarantee. 

What if my car has imperfections that weren't previously highlighted?

if you notice any scratches or marks on the car, that were shown on any of our photos please highlight them to the driver on delivery and we will contact you to discuss. remember you have 14 days to change your mind and you can return the car and get a full refund subject to the terms of our 14-day guarantee. 

What if my car has imperfections that weren't previously highlighted?

if you notice any scratches or marks on the car, that were shown on any of our photos please highlight them to the driver on delivery and we will contact you to discuss. remember you have 14 days to change your mind and you can return the car and get a full refund subject to the terms of our 14-day guarantee. 

Will the car have a valid MOT on delivery or collection?

Yes, all cars delivered or collected will have a valid MOT.

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