We’re completely open with you to avoid any disappointment.

The general wear and tear of a used car should be expected due to the age and mileage of the vehicle.
Any cosmetic flaws will be fixed to the best of our ability, and we’ll make sure to point out any imperfections in our image gallery.

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What you can see in our photos

There may be some additional wear and tear that isn’t always visible in the images and we may not be able to display and call out every imperfection on a car.

Scratches on the wheels & alloys
  • More than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips as small as 3mm that impact the surface paint
  • 5+ chips in a 4cm x 4cm area
  • Dents that are more than 1cm wide
  • Scratches that are longer than 2cm
Interior fabrics
  • Any scuffs, stains, discolouration larger than 2cm
Interior hard surfaces
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
Windscreen
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
What you don’t see in our gallery

We don’t include photos of the normal wear and tear that you’d expect from a car based on its age, mileage and general day-to-day use. This means that minor stone chips, scratches, dents or interior marks may not be shown in the gallery.

Scratches on the wheels & alloys
  • Less than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips less than 3mm wide
  • Dents that are 1cm wide
  • Scratches less than 2cm long
Interior fabrics
  • Scuffs, stains, discolouration and repaired upholstery that are less than 2cm
High use areas
  • Faint scuffing in areas like door sills, boot sill and the glove box lid less than 2cm
Windscreen
  • Chips up to 1cm long that aren’t in the driver’s eyeline Light
  • Scratches on the windscreen
FAQs
Popular questions about our photos
What is the 120-point inspection?

120-POINT INSPECTION

We put each vehicle through a 120-point inspection so that you can be 100% confident in the quality and safety of your vehicle. This inspection includes everything from tread depth of tires to thickness of brake pads to exterior paint quality. 

 

PREMIUM DETAIL

We go the extra mile so that your car is looking as good as new. There are a lot of specifics that we won't list here (we wash, clean, buff, paint, polish, wax, seal), but trust us that when your car arrives, it's as good as new. 

What’s the difference between a collection and a delivery?

It simply comes down to however you’d prefer to get your car. For a delivery, we’ll bring it to your door so there’s no need to leave home. If you choose to collect your car, you can do so at your preferred JT Hughes dealership.

Whichever you choose, your Handover Specialist will go through the same level of detail to show you around your JT Hughes car and introduce you to its features.

What’s the difference between a collection and a delivery?

It simply comes down to however you’d prefer to get your car. For a delivery, we’ll bring it to your door so there’s no need to leave home. If you choose to collect your car, you can do so at your preferred JT Hughes dealership.

Whichever you choose, your Handover Specialist will go through the same level of detail to show you around your JT Hughes car and introduce you to its features.

How do I part exchange a car with personalised plates?

If you’re keeping your personalised number plate, please visit the DVLA to retain your personalised plate. You will need to make sure you have your new V5C which matches the registration plate that will be on the car when we take it off your hands. If you need to get an updated V5C, you’ll need to allow time for it to be sent to you. Otherwise, we may need to postpone your car handover date. Head over to the DVLA to apply for a new V5C.

Do I need to cancel my road tax on a car that I’m part exchanging?

You don’t need to cancel your road tax on a car that you’re part exchanging. Your car tax will be cancelled once the DVLA has been notified that the car has been sold to JT Hughes.

If you have any unused car tax, excluding the month you cancelled in, you’ll automatically get a refund from the DVLA.

What do I need to bring with me for a car valuation appointment ?

Your car. It may sound obvious, but you’ll need to be able to get your car to the appointment. We don't currently offer a collection service.

The V5 logbook/registration certificate. This must be registered in the name of the current keeper. If the V5 logbook/registration certificate is still in the owner's maiden name, you will need to bring a copy of your marriage certificate.

Two forms of identification. One must be an original photo ID (such as a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within the last 9 months). These must match the name and address on the vehicle logbook.

All service history and MOT certificates if available.

Both sets of car keys. Unless you've told us otherwise, the valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after inspection may be reduced.

Bank details. So we can pay you for your car. The account has to be in the name of the registered keeper.
Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.

Any extras that we’ll need. Such as the locking wheel nut for the alloy wheels where fitted, any detachable fascias and security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

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