We’re completely open with you to avoid any disappointment.

The general wear and tear of a used car should be expected due to the age and mileage of the vehicle.
Any cosmetic flaws will be fixed to the best of our ability, and we’ll make sure to point out any imperfections in our image gallery.

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What you can see in our photos

There may be some additional wear and tear that isn’t always visible in the images and we may not be able to display and call out every imperfection on a car.

Scratches on the wheels & alloys
  • More than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips as small as 3mm that impact the surface paint
  • 5+ chips in a 4cm x 4cm area
  • Dents that are more than 1cm wide
  • Scratches that are longer than 2cm
Interior fabrics
  • Any scuffs, stains, discolouration larger than 2cm
Interior hard surfaces
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
Windscreen
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
What you don’t see in our gallery

We don’t include photos of the normal wear and tear that you’d expect from a car based on its age, mileage and general day-to-day use. This means that minor stone chips, scratches, dents or interior marks may not be shown in the gallery.

Scratches on the wheels & alloys
  • Less than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips less than 3mm wide
  • Dents that are 1cm wide
  • Scratches less than 2cm long
Interior fabrics
  • Scuffs, stains, discolouration and repaired upholstery that are less than 2cm
High use areas
  • Faint scuffing in areas like door sills, boot sill and the glove box lid less than 2cm
Windscreen
  • Chips up to 1cm long that aren’t in the driver’s eyeline Light
  • Scratches on the windscreen
FAQs
Popular questions about our photos
What is the 120-point inspection?

120-POINT INSPECTION

We put each vehicle through a 120-point inspection so that you can be 100% confident in the quality and safety of your vehicle. This inspection includes everything from tread depth of tires to thickness of brake pads to exterior paint quality. 

 

PREMIUM DETAIL

We go the extra mile so that your car is looking as good as new. There are a lot of specifics that we won't list here (we wash, clean, buff, paint, polish, wax, seal), but trust us that when your car arrives, it's as good as new. 

How do I part exchange a car with personalised plates?

If you’re keeping your personalised number plate, please visit the DVLA to retain your personalised plate. You will need to make sure you have your new V5C which matches the registration plate that will be on the car when we take it off your hands. If you need to get an updated V5C, you’ll need to allow time for it to be sent to you. Otherwise, we may need to postpone your car handover date. Head over to the DVLA to apply for a new V5C.

What days of the week do you deliver?

Home delivery and collection is available 6 days a week.

Does JT Hughes carry out a history check on all cars?

We carry out a provenance check on every used car before it appears on our website. This ensures that our cars don’t have outstanding finance, haven't been reported stolen and haven't been written off by an insurance company.

Can I test drive the car?

You can test-drive all our cars at any of our dealerships or if you opt to buy entirely online you can drive the vehicle for 14 days and return it if you change your mind with a full refund. With Our 14-Day Money-Back Guarantee, you can return your car within 14 days of your car handover date. If you change your mind for any reason, just let us know and we’ll pick it up and give you a full refund.  

We can’t accept a return if the car has been modified, been in an accident or is damaged or altered from the condition it was received in. If you drive the car over the 250-mile limit during the first 14 days, every additional mile will cost £1 per mile alongside deductions for any damage incurred.

 

Can I sell my car to JT Hughes without buying a car?

You certainly can! We'll make you an instant, online offer that's good for 7 days. We will not reduce your offer, and there are no hidden costs. The car must be as described. 

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