We’re completely open with you to avoid any disappointment.

The general wear and tear of a used car should be expected due to the age and mileage of the vehicle.
Any cosmetic flaws will be fixed to the best of our ability, and we’ll make sure to point out any imperfections in our image gallery.

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What you can see in our photos

There may be some additional wear and tear that isn’t always visible in the images and we may not be able to display and call out every imperfection on a car.

Scratches on the wheels & alloys
  • More than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips as small as 3mm that impact the surface paint
  • 5+ chips in a 4cm x 4cm area
  • Dents that are more than 1cm wide
  • Scratches that are longer than 2cm
Interior fabrics
  • Any scuffs, stains, discolouration larger than 2cm
Interior hard surfaces
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm
What you don’t see in our gallery

We don’t include photos of the normal wear and tear that you’d expect from a car based on its age, mileage and general day-to-day use. This means that minor stone chips, scratches, dents or interior marks may not be shown in the gallery.

Scratches on the wheels & alloys
  • Less than 25mm
All exterior panels (the doors, bumpers, boot, bonnet and boot lid)
  • Chips less than 3mm wide
  • Dents that are 1cm wide
  • Scratches less than 2cm long
Interior fabrics
  • Scuffs, stains, discolouration and repaired upholstery that are less than 2cm
High use areas
  • Faint scuffing in areas like door sills, boot sill and the glove box lid less than 2cm
  • Chips up to 1cm long that aren’t in the driver’s eyeline Light
  • Scratches on the windscreen
Popular questions about our photos
What if my car isn’t in the condition I expected?

If you’re not completely happy with the condition of the car when it’s delivered or when you collect it, we’ll be more than happy to help. We can either help you with repair work if needed or we can arrange a return if you don’t want to keep it within the first 14 days.

Can I test drive the car?

You can test-drive all our cars at any of our dealerships or if you opt to buy entirely online you can drive the vehicle for 14 days and return it if you change your mind with a full refund. With Our 14-Day Money-Back Guarantee, you can return your car within 14 days of your car handover date. If you change your mind for any reason, just let us know and we’ll pick it up and give you a full refund.  

We can’t accept a return if the car has been modified, been in an accident or is damaged or altered from the condition it was received in. If you drive the car over the 250-mile limit during the first 14 days, every additional mile will cost £1 per mile alongside deductions for any damage incurred.


How does the 14-Day Money Back Guarantee work?

At JT Hughes, we understand the need for confidence when making your car purchase online. That's why we are delighted to introduce our 14-day money-back guarantee policy for your peace of mind, available on all of our used cars which have been purchased online.  If, for whatever reason, you are not completely happy with your new used car, just let us know within the 14 days from invoice date and we will give you a full refund and cancel any finance agreement. 



How does your process work?

What a great question! We show a 360-degree view of our cars online on our search page and offer delivery right to your driveway.

Once you've decided on a vehicle, we'll ask you to select your method of payment, including whether you'd like to part-exchange your current vehicle as a down payment.

Finally, you will decide whether you want your new car delivered or picked up from a JT Hughes dealership in Shrewsbury, Telford, or Newtown. You'll have 14 days after receiving your vehicle to decide if it's the right vehicle for you!

If you change your mind within 14 days, we'll accept it back and issue a full refund under the terms of our 14-day money-back guarantee.

Will the car have a valid MOT on delivery or collection?

Yes, all cars delivered or collected will have a valid MOT.

What forms of payment does JT Hughes accept?

You can pay for your JT Hughes vehicle in a variety of ways.

Credit and debit cards from Visa and Mastercard are accepted. 

You can choose to part exchange your current vehicle, and the value of your current vehicle will be deducted from the cost of your JT Hughes vehicle.

JT Hughes can also help you apply for financing. Your application will be approved based on your status and our affordability checks.

If you're looking to buy a used JT Hughes car outright without finance, we also accept bank transfers. You can also use your own finance provider if you prefer.

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