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Author - JT Hughes
JT Hughes
29-Aug-2015

Our mission - Paul Tench - Sales Director

Hi, I'm Paul Tench and thank you for visiting the JT Hughes website.  JT Hughes provides a unique car buying experience to customers in Shropshire, Powys and beyond. One that focuses on customer satisfaction first. We understand that vehicle purchasing is a necessary, but sometimes unpleasant experience.

Our goal is to provide the customer with an enjoyable, honest service by satisfying individual customers practical transportation needs with a quality product.

We also believe that it is important to have quality vehicles available at great value prices, which is why we are partnered with award-winning brands like Honda, Hyundai, Kia and Mitsubishi and are the official and authorised dealer representing them in Shropshire and Powys.

Our Mission to you.

We aim to deliver quality service, honest advice and value for money for each and every customer. We will listen to your needs and exceed, not just meet, your expectations. We will strive to surprise and delight everyone who walks through our doors.

We pride ourselves on giving customers honest, helpful and straightforward advice, and our friendly, well-trained staff will always be on hand to assist. We make sure that everyone is given the time to make an informed buying decision.

Our dedicated sales staff are trained to the highest standard, and they receive a programme of continuous training throughout their career. We believe the best way to a happy customer is to maintain happy, well-trained employees.

 

Paul Tench

Group Sales Director

 

 

2 comments
Author
Nick Paterson 14-Apr-2025
Hi Paul, may I suggest that you also read the email correspondence 'tween Pete Wilson and myself, which experience is the immediate opposite of "One that focuses on customer satisfaction first". It's almost as if you don't want to sell me the car I have configured! Regards Nick Paterson
Author
Terry Margolis More than 3 years ago
Paul, I have read your Mission Statement and feel you have failed me in this regard. Please read the email correspondence between me and Ed Scrivens. I have not had the courtesy of a reply since last Friday 17th June 2022
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