Service Advisor (Shrewsbury)

Job Title: Service Advisor

Based at: J T Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB

Reports to: After Sales Manager

Job Purpose: You will be responsible for welcoming our customers into the dealership and booking relevant work for our technicians to complete and processing recall/warranty claims

Hours: Monday – Friday 8.00am-5.30pm

Saturday 8.30am- 12.30pm on a rota basis

Key Responsibilities:

An opportunity has arisen at J T Hughes Shrewsbury for an experienced Service Advisor to join our Hyundai Franchise.  Reporting to the After Sales Manager you will be the first point of contact at the dealership.

The role will involve dealing with customers both in person and over the telephone recording our customers’ requirements in a professional and polite manner. Booking/Loading customers vehicles onto the workshop system.  Arranging Service Loan Cars.   You will have good technical knowledge and have the ability to communicate this knowledge to our customers and our vehicle technicians for them to work from.  You will need to ensure excellent customer satisfaction at all times.  You will be required to sell additional services we offer.  You will also be required to process all warranty repair claims and recall work following a full warranty/recall process.

Skills required:

The successful candidate will have a dealership background, be result driven and have the ability to work as part of a team or on your own initiative.  You must possess excellent customer service and telephone skills as well as being polite and maintaining a professional manner at all time. Smart Professional Image required.  Full Clean Driving Licence required.


Salary depending on experience. Due to the high number of applicants we will only reply if you are required to attend an interview.


How to apply

Please use the form below to send us your details and your CV to apply for this post.

CV file uploaded must be of type .pdf, .doc or .docx.
The file must not exceed 400 Kb.
Visit us
JT Hughes
JT Hughes Newtown Honda
Pool Road, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Newtown Mitsubishi
Pool Rd, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Shrewsbury Honda
3 Battlefield Road, Shrewsbury
Phone: 01743 440999
JT Hughes Shrewsbury Hyundai
3-5 Battlefield Road, Shrewsbury
Phone: 01743 450888
JT Hughes Telford Honda
Stafford Park 1, Telford
Phone: 01952 200999
JT Hughes Telford Mitsubishi
Stafford Park 1, Telford
Phone: 01952 299822
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Company information:
JT Hughes(Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Company Registration Number is 1198620 registered to JT Hughes(Oswestry) Ltd
JT Hughes(Oswestry) Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation activities only. All calls may be recorded for training, monitoring and quality purposes.
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Who regulates us?
J. T. Hughes (Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Our FCA number is 306434.
J. T. Hughes (Oswestry) Ltd's permitted business is arranging general insurance contracts
You can check this on the FCA's register by visiting the FSA's website or by contacting the FSA on 0800 111 6768.
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We subscribe to the Motor Industry Codes of Practice for New Cars and for Service and Repair and are members of the National Franchise Dealers Association. Click here for more details.