Aftersales Support Administrator (Full Time) Shrewsbury

Job Title: Aftersales Support Administrator (Full Time)

Based at: JT Hughes Shrewsbury, 3-5 Battlefield Road, Shrewsbury, SY1 4AB

Reports to: Aftersales Manager

Job Purpose: In this role, you will play a key part in ensuring the efficient and accurate processing of warranty claims, managing service bookings, assisting accident repair centre and maintaining strong communication with customers

Schedule:

Monday – Friday 8.00am – 5.30pm:  (60 minute lunch break)

Saturdays: 8.30am – 12.30pm Saturday Typically every 1 in 4 (On Request)

Salary:  Salary £28,163.00 per annum

At JT Hughes Group we are a very successful family run established business.  We pride ourselves for our outstanding customer service and long-term staff retention.  A new opportunity has now presented itself for a Warranty/Service Team support member at our Shrewsbury Branch.  The successful candidate will be looking for a new challenge to embark a long-term career move with our company. 

Key Responsibilities:

• Warranty and PWA Job Claim Management: Accurately create, submit, and track warranty and PWA (Post Warranty Adjustments) claims, ensuring compliance with manufacturer guidelines.
• Warranty Parts Management: Record, manage, and process warranty parts, ensuring correct disposal and efficient inventory control.
• Supporting the Aftersales Department : Assisting the existing service team with departmental administration duties and covering staff holidays
• Accident Repair Centre cover during holiday periods.

You will need to possess excellent communication skills, enjoy working as part of a team and also on you own initiative and possess high attention to detail, motivation and provide customer service to the highest level. 

A full clean driving licence is also required. 

You will be required to attend Manufacturers Training Courses and appropriate training support will be provided.

Benefits

• £28,163.00 per annum basic plus a productivity related bonus  
• Company Pension
• Death in Service Insurance
• Discounted Repairs and Discount New/Used Car Purchase 
• 28 Days holiday increasing to 30 Days holiday after 12 months service up to 36 Days with long service (Includes bank holidays)

Apply here or email a copy of your CV to hr@jthughes.co.uk

Due to the high number of applicants we will only reply if you are selected to an interview