EV Not Charging? 25 Fixes Every Driver in Shropshire & Mid Wales Should Know

Common EV Charging Problems and Smart Solutions

Are you frustrated by slow EV charging, unexpected error messages, or payment hiccups at public chargers? 

You’re not alone. A 2025 UK survey found that 83% of EV drivers experienced at least one public-charging issue last year (Tempcover, April 2025).

Whether you’re new to electric vehicles or a seasoned EV driver, this locally focused guide will help you quickly resolve the most common EV charging problems so you can get back on the road with confidence across Shropshire and Mid Wales.

At JT Hughes, your trusted local dealership for Honda, Hyundai, Mazda, Kia, KGM, and Isuzu, we’ve helped hundreds of local EV owners overcome similar challenges with ease.

Why Is My EV Charging Slowly?

Charging speed can vary for several reasons. Here’s how to diagnose and fix the most common causes:

1- Check Your Charging Cable
Damaged, kinked, or worn-out cables can reduce charging speeds or even prevent charging. Inspect your cable regularly for cracks, fraying, or pinching, and replace it if needed.

2 - Choose the Right Charging Point
Public chargers vary in power. Use rapid DC units (50kW or more) for faster top-ups when time is tight.

• InstaVolt and Gridserve are top-rated for speed and reliability.
• Pod Point is widespread but less consistent. Check user reviews on Zap-Map before detouring.

Which plug fits?
Most UK cars use CCS for rapid DC charging and Type 2 for home or destination AC.
Older Nissan Leaf models use CHAdeMO.
Always check your car’s compatibility before queuing.

3 - Warm Your Battery First
Cold batteries charge more slowly. Fast-charge rates can drop by half below 0°C (Battery University, BU-410). Pre-condition via your app or drive a few minutes before plugging in during colder months.

4 - Understand the Charging Curve
Charging is fastest between 10% and 60% and slows dramatically above 80%. This is normal and protects your battery. For quick top-ups, unplug around 80% if you don’t need a full charge.

5 - Check for Power Sharing at Busy Chargers
If two cars are plugged into a dual rapid charger, the output may be split, halving your charge speed. Where possible, choose a charger with only one vehicle connected.

6 - Consider Battery Age
Older batteries may charge more slowly due to natural degradation. If you notice a consistent drop in charging speed, this could be the reason.

What to Do if Your EV Won’t Connect to the Charger

7 - Ensure a Secure Plug-In
A firm click should confirm the connection. If you don’t hear or feel it, remove and reattach the cable.

8 - Clean Both Ports
Check for debris or dirt in the connector or the vehicle’s charging port. Clean gently with a dry cloth—never use water.

9 - Restart Your Vehicle
Power off your EV completely, wait 30 seconds, and restart. This often clears temporary connection errors.

10 - Check for Charger Hardware Faults
Sometimes the charger is at fault. Look for a blank screen, error lights, or unresponsive buttons. Try another unit or report the fault using the network’s app.

How to Handle EV Charging Error Messages

11 - Restart the Charging Session
Unplug the cable, wait a moment, and reconnect. Many issues reset automatically.

12 - Check Charger Status via App
Use Zap-Map or the charger’s app to check for outages, faults, or maintenance updates.

13 - Consult Your Vehicle’s Manual
Your EV handbook usually lists common error messages and what they mean.

Troubleshooting Payment and Charging App Issues

14 - Update Your App
Older versions may not sync with modern chargers. Keep your apps up to date for the best performance.

15 - Check Your Payment Settings
Ensure your card or RFID key is correctly linked and topped up. Remove expired cards from your profile.

16 - Watch for Pre-Authorization Fees
Some networks place a temporary hold (usually £30 to £50) on your card before charging. If your limit is low, the payment can fail. Always ensure your balance covers the pre-auth.

17 - Reinstall the App
If issues persist, delete and reinstall the app. This often resolves sync or login problems.

RFID Backup
If contactless or the app fails, many networks let you start a session using an RFID card linked to your account. It's a handy fallback when signal or app sync fails.

Best Practices for Public EV Charging in Shropshire and Mid Wales

• Use Reliable Charging Networks
   InstaVolt and Gridserve are consistently top-rated. Pod Point is widespread but patchier. Check Zap-Map reviews before detouring.
• Be Considerate
   Move your car once it’s finished charging so others can plug in.
• Plan Ahead
   Use apps like Zap-Map to check availability before arrival.

Rapid Hubs to Bookmark

• InstaVolt Wrexham Gateway (120 kW units, live stall count varies — check Zap-Map before you go)
• Gridserve Telford Services (6 high-power chargers, advertised up to 350 kW; live data often shows ~60 kW)

Accessibility Tip
Some chargers have tight bays, high kerbs, or poorly positioned cables that can be difficult for disabled drivers to access. If you have accessibility needs, check photos or reviews on Zap-Map in advance. Where possible, opt for sites marked “accessible” or flagged by other EV drivers as disability-friendly.

Troubleshooting Home EV Charging Units

18 - Verify the Power Supply

If your wall box has no power or shows a red earth-fault light, reset your circuit breakers. If the fault persists, call an OZEV-certified electrician.
UK regulations now require PEN-fault protection or 30 mA RCDs on all new installs.
If your unit keeps tripping, do not keep resetting it—consult a professional immediately.

19  - Don’t Use Extension Leads
Never use a domestic extension lead for EV charging. It can overheat and cause fires.

20 - Review Charging Schedule Settings
Check your EV and wall unit for any scheduled delays or timers that may be preventing immediate charging.

21 - Keep Software Up to Date
Install firmware updates for your home charger and vehicle regularly.

22 - Use Off-Peak Smart Tariffs
Off-peak tariffs can reduce charging costs by up to 60%. Options like Octopus Go, Intelligent Octopus, and EDF Dynamic offer low overnight rates. Remember, your EV’s internal timer may override your wall box, so sync them carefully.

Emergency Charging Options in the Region

23 - Call Mobile Charging Services

Mr Charge offers emergency roadside top-ups across England and Wales.

24 - Find the Nearest Station Fast

Use Zap-Map or PlugShare to locate the nearest charger in real time.

25 - Keep an Emergency Plan

In remote areas like western Mid Wales, plan your legs to stay within 70 km of a known rapid charger.

How to Maintain Your Charging Equipment

• Inspect Cables Regularly: Check for fraying, kinks, or pinching.
• Keep Ports Dry and Clean: Wipe with a soft cloth. Avoid moisture exposure.
• Store Equipment Properly: Coil your cable neatly and protect it from extreme weather.
  

Connect with Local EV Communities

Join Facebook groups for EV drivers in Shropshire and Mid Wales. You’ll find real-time advice, charger alerts, and route suggestions.

• SpeakEV: A UK-wide EV forum with regional threads
• Zap-Map Forums: Post reviews or report charger issues

When to Contact a Professional

Some issues need expert help, including:

• Faulty wall boxes
• Persistent vehicle charging errors
• Connection issues at public or workplace chargers
• Stuck charging plugs (never force it—contact your dealer or breakdown service)
• Ongoing charging issues: check for software updates or recalls from your car manufacturer. Some bugs or charging faults can be resolved with a dealer firmware update.
  

Visit JT Hughes in Shrewsbury, Telford, or Newtown or book online for diagnostics and trusted support from local EV technicians.

The Ultimate EV Charging Troubleshooting Checklist

Before you panic, check the following:

• Charger powered and showing correct status lights?
• Ports clean and dry?
• Cable firmly connected and undamaged?
• Charging schedule or timer turned off?
• Payment method correct and up to date?
• Charging app version current and working?
• Manual consulted for error codes?
• Vehicle and charger software up to date?
• Using correct cable type (Type 2, CCS, CHAdeMO)?
• Not using an extension lead?

Frequently Asked Questions (FAQs)

Why won’t my EV start charging at home?
Check if power is reaching the charger, and that no timer is active. Ensure the cable is fully inserted and not damaged. Never use an extension lead.

What should I do if my EV won’t connect to a public charger?
Ensure the cable is securely inserted and ports are clean. Try restarting your car or using a different charger. Check Zap-Map for any fault reports.

Can cold weather affect EV charging?
Yes. Cold batteries charge more slowly. Use your app to pre-condition or drive a few minutes before plugging in.

Are charging apps reliable?
Yes, but only if kept up to date. Regularly check for updates.

Are public chargers in Mid Wales reliable?
Generally, yes. Stick with providers like InstaVolt, Gridserve, or Osprey for best uptime.

What home tariff is best?
Off-peak smart tariffs like Octopus Go or Intelligent Octopus can save up to 60% on charging costs.

Why does charging slow after 80%?
That’s intentional. Your EV slows charging to protect battery health as it nears full.

Can I use an extension lead to charge?
No. It’s dangerous. Only use manufacturer-approved equipment.

Conclusion: Keep Your EV Experience Stress-Free with JT Hughes

Most EV charging issues are easily solved when you know what to check.

From loose cables to faulty apps, a few simple fixes can save time and frustration.

As EV ownership grows across Shropshire and Mid Wales, it helps to have a local partner you trust.

At JT Hughes, our expert technicians are ready to help you stay charged and on the road.

Call us, visit, or book online today. Let’s keep your EV running smoothly.