Job Title: Parts/ Service Advisor
Based at: J T Hughes Newtown, Pool Road, Newtown, SY16 3BD
Reports to: General Manager + After Sales Director
Job Purpose: You will be responsible for overseeing the parts & service department making sure budgets are met and procedures followed
Hours: Monday – Friday 8.00am-5.30pm
Saturday 8.30am- 1pm on a rota basis
An opportunity has arisen at J T Hughes Newtown for a parts advisor to join our Honda, Mitsubishi & KIA Franchises. You will be will be overseeing the parts department and helping the service department at busy and holiday periods. Sitting on the front counter you will be the first point of contact at the dealership being located on the front counter.
The role will involve dealing with customers both in person and over the telephone recording our customers’ requirements in a professional and polite manner. Ordering & selling parts. Hitting targets. Assuring stock is accurate. Booking/loading customers vehicles onto the workshop system. You will have good technical knowledge and have the ability to communicate this knowledge to our customers and our vehicle technicians for them to work from. You will need to ensure excellent customer satisfaction at all times. You will also be required to process all warranty repair claims and recall work following a full warranty/recall process.
The successful candidate will ideally have a dealership background and experience with both parts and service. You will be result driven and have the ability to work as part of a team or on your own initiative. Excellent customer service and telephone skills as essential, as well as being polite and maintaining a professional manner at all times. Smart professional image required.
Full Clean Driving Licence required and essential as part of this role.
Attractive Salary depending on experience. Due to the high number of applicants we will only reply if you are required to attend an interview.