Why Choose Us

Our Aftersales Promise

At JT Hughes Group, our relationship with you doesn't end when you drive away. Whether you've purchased a new or used car, pick-up or van, our dedicated aftersales teams are here to help keep your vehicle safe, reliable and performing at its best. 

From routine servicing and MOT testing to repairs and expert advice, we're committed to providing the support you need throughout your ownership journey. 

Get Roadside Assistance for only £30.00

When you book your next service with us, you can add Roadside Assistance for only £30 instead of the usual £118.

Available with service bookings only. Excludes MOT-only bookings.

Book a service

Expert Care for Your Vehicle:

  • Genuine Parts

    We use genuine manufacturer parts designed specifically for your vehicle, helping to maintain quality, performance and reliability. 
  • Manufacturer-Approved Servicing

    Our servicing is carried out to manufacturer standards, helping to protect your vehicle's performance and service history.
  • Accident & Body Repairs 

    From minor dents and scratches to more extensive repairs, our experienced body repair specialists will restore your vehicle with care and precision.  
  • MOT Testing 

    Our qualified technicians carry out thorough MOT tests to help keep your vehicle safe, roadworthy and compliant. 
  • Electric & Hybrid Vehicle Expertise 

    Our specialist technicians are trained to maintain and service the latest electric and hybrid vehicles using advanced diagnostic equipment. 

Help and Assistance:

  • Courtesy Cars

    We offer courtesy cars to keep you on the move while your vehicle is with us.
  • Online Service Booking

    Book your service or MOT quickly and easily at a time that suits you. 
  • Dealerships in Shrewsbury, Telford & Newtown

    Should you need to call or visit our dealership our contact details are here.

Comfort and Convenience:

  • Free Wi-Fi

    Enjoy our comfortable waiting area equipped with free Wi-Fi access.
  • Complimentary Wash

    Receive a complimentary wash with every pre-booked service.
  • Refreshments Available

    Relax in our waiting area with complimentary coffee, tea, and cold drinks.

Transparency and Trust:

  • Complimentary Vehicle Health Check

    Benefit from a free vehicle health check, complete with a written report.
  • Consultative Review

    We discuss the health check findings and any completed repair work with you for complete transparency.

More than just a commitment…

At JT Hughes, our Aftersales Service Charter is more than just a commitment; it’s our promise to provide you with unparalleled service, support, and convenience. Trust us to be your partner in ensuring your vehicle remains in perfect condition, journey after journey.

FAQs

Popular questions about Aftersales Service Charter

In general, a full car service time normally takes around 3-4 hours, assuming no significant issues are encountered, so you should normally have the car back the same day. An interim (short) service is often half the time (if you car is having a service & MOT on the same day, we will need the car for most of the day).

This might be recommended after 24 months or 24,000 miles. A major service usually includes all the checks and changes in the full service, plus some extras. Changes to your car might include: Brake fluid replacement, cabin filter replacement, spark plugs replacement, CVT/Automatic transmission oil replacement. 

What is actually included in your service will be largely dictated by which type you choose, but a full service will likely invoice an engine oil and filter change; a check of all fluids and a full brake check, plus usually checks on over 50 other key components including safety -related features. A more thorough service will check and replace a wider range of components and could include a change of spark plugs and a variety of important filters. 

Yes, providing you contact a JT Hughes advisor and arrange a new date 24 hours before the original service date. 

In order to keep your car's warranty valid, your car will need to be serviced using approved parts. You can get your car serviced anywhere, but by going to a main dealer, you can be sure those all-important approved parts are used. 

A service history is a booklet that details when and where a car received its routine service. Each entry is accompained by a stamp from the garage that confirms a professional technician completed the service.