Updated 3rd November 2020

16-Mar-2020

 

A message from JT Hughes Directors - COVID-19 Update.

JT Hughes Diretors

As you are aware, on Saturday, 31st October, the Government announced a new National lockdown that will become effective from the 5th November.

JT Hughes will be there to help keep the Shropshire & Mid-Wales region moving while working within the guidelines laid out by Government.

 We will be fully open as normal until the 5th of November 2020 and after this point, we will be offering a reduced service for both service and sales whilst supporting Government Guidelines.

Please note: Our dealership in Newtown Mid-Wales will reopen and be fully operational from Monday 9th November. 

Our investment and meticulous planning during April and May allowed us to re-open, safely greeting our customers and employees back to our dealerships in Shrewsbury, Telford and Newtown throughout the summer. Since then we have delivered and serviced hundreds of new and used cars for our valued customers in a COVID-Secure manner.

Click for collection or delivery

In what we believe to be a sensible approach, the Government is, however, allowing non-essential retail to operate ‘click and collect’ or home delivery services, for any vehicle purchased online. At JT Hughes we have offered these services since re-opening and our current expectation, therefore, is that we will be able to continue to handover cars to customers throughout November, in a COVID-Secure way.

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*£250 off cars bought online in November

Now could be a good time to buy, because throughout November anyone who reserves a car online will receive a £250 discount on the advertised price of the vehicle (terms & conditions apply).

We will take new enquiries via our home-based sales teams and through the 'reserve online' feature on our website. This service allows our customers to reserve a used car for £99, and once an order has been placed, one of our team will then be in touch to answer any questions and organise handover.

Service and parts essentials

Our Service and Bodyshop workshops and Parts Departments are also allowed to remain open as an essential service and we will be managing availability throughout November based on customer demand. But if your car is showing any warning lights and requires a fault to be diagnosed, or if you are concerned about your car for any reason, our team will be able to accommodate your needs - and if you have a current booking there is no need to cancel.

Stay safe

It is clear that our county faces another challenging period and that we must all work together to beat the virus.  As a business we have learned a great deal since March 23rd and are confident that we can continue to support our customers and keep everyone as safe as possible. Whilst it definitely isn’t ‘business as usual’ you can rely on us to be there for you.

Best regards,

John Hughes – Managing Director

Ian Jones – Group Aftersales Director

Paul Tench – Group Sales Director

*Terms & Conditions: Voucher for £250 Discount is only available for cars ordered between the 5th November and the 2nd December 2020 and offer cannot be used in conjunction with any campaign. J T Hughes reserves the right to remove this offer at any time. Any car already ordered before the advised dates will not attract the discount of £250 and the offer cannot be retrospectively applied. This does not affect your consumer rights.

JT Hughes Newtown

On 19th October the Welsh First Minister, Mark Drakeford, announced a time-limited firebreak lockdown covering the whole of Wales from 6 pm on Friday 23rd October to the morning of Monday 9th November.

Following this announcement, JT Hughes Newtown will continue to carry out all essential work and we also remain open for all Sales Enquiries via our Website.

Our Shrewsbury and Telford dealerships remain fully operational and open as usual.

What about car servicing and MOTs?

Our Service workshops will remain open for essential work for customers who live in Mid-Wales. All customers can schedule a service or MOT online for a future available date, and our service advisors will contact you to confirm your preferred date by telephone.

What about car sales.?

Newtown customers can still browse our entire new and used car inventory on our website.

And when you have found the right used vehicle online, we have made it fast and easy for you to reserve a used car online, leaving you secure in the knowledge that it will NOT be sold before you get chance to see it. Not only can you browse all of our current used car stock on our website with full walk-around video, clicking the "Reserve It Now" button enables you to reserve the vehicle and the vehicle will remain reserved until we contact you to discuss the next steps.

 

Updated 30th July 2020

Face masks become mandatory at JT Hughes Telford & Shrewsbury Dealerships

Following the government announcement, it will be mandatory for you to wear a face mask when entering our dealerships at Shrewsbury and Telford ( excluding Newtown), and this will apply to sales, service, and parts customers.
The wearing of face masks is designed to offer protection to the wearer and all those around them, so face coverings are now mandatory in dealership showrooms.

We have from 1 June operated a safe working environment which means that all JT Hughes employees follow Covid-19 practices to reduce proximity and duration of contact. Businesses generally are already subject to legal obligations to protect their staff under existing employment law. Our staff are separated by perspex screens, and our front-facing team do not need to wear a face-covering when they are behind a screen talking to a customer. Once they move away from the screen and are involved in a customer handover, for example, they will be required to wear a face covering.

If a customer refuses to wear a face-covering (and has no proof of exemption), we reserve the right to refuse entry to our showroom, service or parts departments.
Face coverings should cover the nose and mouth and fit securely against the side of the face. Washing your hands before you touch the mask and put it on is essential and the mask should remain on – it shouldn’t be dangling from one ear or pushed down on to the neck, for example. You should also wash your hands before taking the mask off and after you’ve removed it. Face masks can be ordered from a large number of high street names and online marketplaces.

Face coverings will not be mandatory for:

  • Anyone under the age of 11
  • Those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face-covering

Thank you for your co-operation as it means we can continue to serve you safely.

 

Updated 2nd June 2020

We are excited to formally announce that we have reopened our showrooms

We have been working hard over the past weeks to implement a set of robust customer and staff safety measures, including:

  • Clear and informative signage
  • Protective screens
  • Sanitising stations
  • Gloves and masks
  • One-way systems
  • New vehicle sanitising protocols
  • Toilet facilities are available at all our dealerships

To view a full list of our procedure please click here 

We would like to thank you for your patience during such unprecedented times and we look forward to seeing you in a safe and responsible manner.

Updated: 22nd May 2020

Here at JT Hughes, we are ready to welcome you back to our aftersales departments - but we want to do everything we possibly can to keep both our customers and colleagues safe. On your arrival, you will see we are doing things slightly differently to help protect you and our colleagues.

Click here to find out what to do when dropping your vehicle off for servicing

 

Updated: 28th April 2020

We hope that you and your loved ones are well during these challenging times.

At JT Hughes, we have now been closed for six weeks. We feel this has been necessary: Given the choice between potentially contributing to the spread of the virus to ‘protect our business’, or compromising our revenues while helping to slow down the infection rate and protecting our customers, employees and the wider community - we would always, of course, choose the latter.

The time has now come to focus on the future. We want to re-open as safely and responsibly as possible, but appreciate that our customers will have servicing requirements which they need to meet. 

Returning to work sensibly - Workshops open from 4th May 2020

A carefully planned return will allow us to re-commence serving our customers, while also protecting them, and our staff, as much as possible.

We plan to open JT Hughes Honda, Hyundai and Mitsubishi service centres on Monday, 4th May, so that our skeleton staff team can run a reduced service to support key workers, including NHS staff and the police.

Our workshop will also attend to emergency and essential requirements, including breakdowns and MOTs

Non-key workers can schedule a service or MOT online for a future available date. Our service advisors will confirm your preferred date when we re-open.

Book your service online here

Any service related enquires please use the forms below

Contact Shrewsbury Dealership 

Contact Telford Dealership

Contact Newtown Dealership 

We anticipate re-opening will be safer now we are better attuned to best practices during the outbreak, such as social distancing.

What about car sales ?

New and used cars have been available to buy via the JT Hughes website, although delivery has been limited to key workers since the start of the lockdown. We are currently working on plans to re-open car sales, but this will be scheduled at a later date as part of the staged re-opening process.

Concerned about car loan payments?

Customers who are struggling to meet their car finance payments due to coronavirus may be able to apply for a 1 to 3-month freeze, according to new proposals announced by the Financial Conduct Authority (FCA). 

If you've got a car loan – including PCP, lease or HP contracts – and are struggling to keep up your repayments, we advise you to contact your loan provider to see what assistance they can provide. 

We will continue to keep you updated over the coming weeks. Please check this page and our social media channels for further announcements.

Best regards,

The JT Hughes Team

 

Updated: 7th April 2020

A message from JT Hughes Directors COVID-19 Update

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Image from left: John Hughes- Managing Director.  Paul Tench. Group Sales Director.  Ian Jones. Group Aftersales Director 

Since the news of COVID-19 (Coronavirus) broke, we continue to learn and respond to secure the health and safety of our employees, valued customers and the Shropshire and Mid-Wales communities in which we do business. 

We would like to take a moment to share an update on behalf of JT Hughes Group 

Over the past few weeks, we have taken precautions outlined by our Governments and the World Health Organization and we will continue to be supportive of measures that prevent the spread of COVID-19.

Our physical showrooms across Shropshire & Mid-Wales will remain temporarily closed until the end of the shutdown period.

We have contacted or in the process of doing so all customers that are currently expecting delivery of a new or used car, have a vehicle onsite for service or have an upcoming booking with an update to make suitable arrangements to support everyone. 

If any ‘key worker’ has concerns about vehicle servicing or any issues with their vehicles, please contact us, and we will do all we can to help while respecting the necessary health protection procedures. 

While our showrooms are still temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles and allowing online service bookings for future available dates. On this website, and you can browse our complete vehicle range at leisure with full walk-around videos and reserve a vehicle if you wish to do so. 

As the country moves into this next phase in the fight against COVID-19, we ask for your patience while we work to continue to support you our customers.

Thank you  

 

Updated: 31st March 2020.

We do have a very small team working from home to keep the information and offers up to date on our website and respond to any enquiries, but our response times will be much slower than usual. Thank you for bearing with us at this difficult time.

For our Motability customers. The latest Government announcements will have a major impact, with many dealerships closing. If your lease is coming to an end please visit the Motability website for the lastest updates. Motability Covid-19 update

Updated: 28th March 2020.

Dear Customers,

Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our colleagues, customers and business partners.

We are very much aware and respectful of the Government’s message that all UK citizens and businesses must play their part to protect the most vulnerable in our society and to ensure that the NHS has the ability to care for the inevitable, increased number of patients that will be affected by the virus in the coming days and weeks.

For these reasons, we have taken the decision to close all JT Hughes Showrooms in Shrewsbury, Telford and Newtown, from the close of business today, Tuesday 24th March 2020 

Our Service workshops are also temporarily closed. You can schedule a service or MOT online for a future available date, and our service advisors will confirm your preferred date when we re-open.

MOT Notice: All cars, vans and motorcycles which usually would require an MOT test will be given a six-month exemption from MOT testing from 30th March. Your vehicle must be kept in a roadworthy condition, you can be prosecuted for driving an unsafe vehicle. 

The safety and wellbeing of our customers, colleagues and their families, will always come first. We apologise for any inconvenience caused and appreciate your understanding on this matter.

We will continue to keep you updated as this situation develops. Please check this page and our social media channels for further announcements.

 

Best regards,

The JT Hughes Team

 

Update: 18th March 2020

Due to COVID – 19 we are closing our Sales departments temporarily on Sundays
We have also suspended wash and vac service for all customers to avoid the congregation of individuals.

With recent events and serious concerns regarding the novel coronavirus (COVID-19) top of mind, we recognize our responsibility to share the steps we’re taking at our dealerships to help keep you, our employees, and our community safe and healthy.

Following the statement from the Prime Minister yesterday, we are taking the Government’s advice very seriously and have implemented changes across our dealerships in Shrewsbury, Telford and Newtown to ensure the health and safety of our customers and employees. 

First and foremost, we are in the business of serving people, and amid this outbreak, it is important to us that we allow as much flexibility for our customers who are servicing or purchasing a vehicle. In addition, we have added at-home services for your convenience that include:

  • You can book your car service online without the need to visit our dealerships
  • Should you be concerned about dropping your car in for a service, we can arrange to pick up your vehicle and drop it back to your house. (Please be patient as demand will be high)
  • Your vehicle high-touch areas (steering wheels, gear sticks, door handles inside and outside, paddle shifts, car keys or starting buttons) will be expertly sanitised once your car service is complete and returned to you
  • Should you be in the process of buying a new or used vehicle, all our vehicles can be seen on our website, with full walk-around videos. 
  • You can reserve a used car online to secure the vehicle subject to agreeing terms
  • Flexible and transparent negotiation of a new or used vehicle purchase from the comfort of your own home
  • Schedule an at-home test drive. Please contact us to arrange a home demonstration

NHS Advice

We advise all our visitors to read the NHS advice website, which includes valuable information about how to avoid catching and spreading COVID-19. Should you believe that you have the virus, their advice is to self-isolate and call 111.
We have more than adequate supplies of hand-wash, soap and water for you to keep your hands clean and have bins all around site for the disposal of any tissues for coughs and sneezes.

https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have your own bottle of hand-sanitiser, please bring it with you.

We do have toilet paper on-site for our own facilities. Please use only as required for the benefit of all.

Our staff will not be offended should you wish to avoid or decline any shaking of hands as a greeting.

It is also critical to give you as much information as possible about the procedures we follow concerning our sanitary environment.

We have been in business since 1971 and have always upheld the highest standards.

Our showrooms and vehicles are cleaned and sanitized daily as part of our normal course of business.

Over the past few weeks, we have stepped up the frequency of vigorous disinfecting, especially in high-use areas, in addition to adding resources like hand-sanitizer throughout our dealerships in Shrewsbury, Telford and Newtown.

We’re also ensuring our employees have the information they need to stay healthy or stay home if they aren’t feeling well. 

All of these practices and our business decisions are informed by guidance from the UK  government along with advice from our local health authority.

www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Based on the guidance we’ve received, our own preparedness and the current state of operations, we are confident our dealerships will continue to be safe, and we remain open for business.

Thank you for your continued loyalty. We are looking forward to seeing you again.

 

Sincerely,

John Hughes

12 Comments
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Donna Saywell
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3/27/2020 7:51:58 PM
8 months ago
How do we change the date on our direct debit
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Lesley Wheeler
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3/18/2020 8:16:02 AM
8 months ago
Good, clear information that is useful to customers. Thank you.
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Andy Sinclair
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3/17/2020 7:37:48 PM
8 months ago
holding up the high standards as always JT Hughes Shrewsbury , second to none thats what you call great customer service.
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Dave Gunn
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3/17/2020 6:59:39 PM
8 months ago
Thanks for the information, it’s good to know you are taking it seriously. Well done Honda ,Newtown.
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Beryl Angel
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3/17/2020 6:07:42 PM
8 months ago
Thank you for the information, much appreciated
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P. McCormick
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3/17/2020 6:04:18 PM
8 months ago
Took my CRV into the Newtown showroom today (17/03/20) the service advisor Rhiannon Dayman couldn't have been more helpful both my and the courtesy car I was provided with were sanitised and wipes were provided at the reception desk at all times. Well done Newtown Honda.
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Jean Davies
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3/17/2020 4:56:10 PM
8 months ago
Thank you for information Best wishes to all your staff
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Janice Yearn
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3/17/2020 4:14:51 PM
8 months ago
Good to be informed, thank you for all the information.
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Cathy Brown
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3/17/2020 4:04:44 PM
8 months ago
Thank you for the information
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Yvonne A Warbey
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3/17/2020 4:02:20 PM
8 months ago
Thank you for your prompt response & Info. Much appreciated.
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David Powell
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3/17/2020 3:50:28 PM
8 months ago
Great to be kept informed!
User Icon
Garry Brownlow
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3/17/2020 3:25:59 PM
8 months ago
Good stuff!
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JT Hughes Newtown Honda
Pool Road, Newtown
SY16 3BD
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Phone: 01686 622300
JT Hughes Newtown Mitsubishi
Pool Rd, Newtown
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JT Hughes Shrewsbury Honda
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3-5 Battlefield Road, Shrewsbury
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Phone: 01743 450888
JT Hughes Telford Honda
Stafford Park 1, Telford
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JT Hughes Telford Mitsubishi
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Phone: 01952 299822
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JT Hughes(Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Company Registration Number is 1198620 registered to JT Hughes(Oswestry) Ltd
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J. T. Hughes (Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Our FCA number is 306434.
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