Senior Service Advisor (Newtown)

Job Title: Senior Service Advisor

Based at: J T Hughes Newtown, Pool Road, Newtown, SY16 3BD

Reports to:General Manager + After Sales Director

Job Purpose: You will be responsible for overseeing the Parts and Service Department Making sure budgets are met and procedures followed  

Hours: Monday – Friday 8.00am-5.30pm

Saturday 8.30am- 12.30pm on a rota basis


Key Responsibilities:

An opportunity has arisen at J T Hughes Newtown for a Senior Service Advisor to join our Honda & Mitsubishi Franchise. This opportunity is ideal for someone looking to progress into After Sales Manager Job Role.  You will be will be overseeing the Service Team and you will be the first point of contact at the dealership.

The role will involve dealing with customers both in person and over the telephone recording our customers’ requirements in a professional and polite manner. Booking/Loading customers vehicles onto the workshop system.  Arranging Service Loan Cars.   You will have good technical knowledge and have the ability to communicate this knowledge to our customers and our vehicle technicians for them to work from.  You will need to ensure excellent customer satisfaction at all times.  You will be required to sell additional services we offer.  You will also be required to process all warranty repair claims and recall work following a full warranty/recall process.

Skills required:

The successful candidate will ideally have a dealership background and will be looking to progress into a Management Role with J T Hughes.  You will be result driven and have the ability to work as part of a team or on your own initiative.  Good Administration & Front of House Skills, you must possess excellent customer service and telephone skills as well as being polite and maintaining a professional manner at all time. Smart Professional Image required.  Full Clean Driving Licence required.


Attractive Salary depending on experience. Due to the high number of applicants we will only reply if you are required to attend an interview.

How to apply

Please use the form below to send us your details and your CV to apply for this post.

CV file uploaded must be of type .pdf, .doc or .docx.
The file must not exceed 400 Kb.
Visit us
JT Hughes
J T Hughes Telford Honda
Stafford Park 1, Telford
Phone: 01952 200999
JT Hughes Newtown Honda
Pool Road, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Newtown Mitsubishi
Pool Rd, Newtown
SY16 3BD
Phone: 01686 622300
JT Hughes Shrewsbury Honda
3 Battlefield Road, Shrewsbury
Phone: 01743 440999
JT Hughes Shrewsbury Hyundai
3-5 Battlefield Road, Shrewsbury
Phone: 01743 450888
JT Hughes Telford Mitsubishi
Stafford Park 1, Telford
Phone: 01952 299822
  Please note that for security and training purposes all of our telephone calls are now being recorded.
Company information:
JT Hughes(Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Company Registration Number is 1198620 registered to JT Hughes(Oswestry) Ltd
JT Hughes(Oswestry) Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation activities only. All calls may be recorded for training, monitoring and quality purposes.
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Who regulates us?
J. T. Hughes (Oswestry) Ltd, 5 Battlefield Road, Shrewsbury, SY14AB. Our FCA number is 306434.
J. T. Hughes (Oswestry) Ltd's permitted business is arranging general insurance contracts
You can check this on the FCA's register by visiting the FSA's website or by contacting the FSA on 0800 111 6768.
Motor Industry Code Of Practice
We subscribe to the Motor Industry Codes of Practice for New Cars and for Service and Repair and are members of the National Franchise Dealers Association. Click here for more details.