Job Title: Senior Service Advisor
Based at: J T Hughes Newtown, Pool Road, Newtown, SY16 3BD
Reports to:General Manager + After Sales Director
Job Purpose: You will be responsible for overseeing the Parts and Service Department Making sure budgets are met and procedures followed
Hours: Monday – Friday 8.00am-5.30pm
Saturday 8.30am- 12.30pm on a rota basis
An opportunity has arisen at J T Hughes Newtown for a Senior Service Advisor to join our Honda & Mitsubishi Franchise. This opportunity is ideal for someone looking to progress into After Sales Manager Job Role. You will be will be overseeing the Service Team and you will be the first point of contact at the dealership.
The role will involve dealing with customers both in person and over the telephone recording our customers’ requirements in a professional and polite manner. Booking/Loading customers vehicles onto the workshop system. Arranging Service Loan Cars. You will have good technical knowledge and have the ability to communicate this knowledge to our customers and our vehicle technicians for them to work from. You will need to ensure excellent customer satisfaction at all times. You will be required to sell additional services we offer. You will also be required to process all warranty repair claims and recall work following a full warranty/recall process.
The successful candidate will ideally have a dealership background and will be looking to progress into a Management Role with J T Hughes. You will be result driven and have the ability to work as part of a team or on your own initiative. Good Administration & Front of House Skills, you must possess excellent customer service and telephone skills as well as being polite and maintaining a professional manner at all time. Smart Professional Image required. Full Clean Driving Licence required.
Attractive Salary depending on experience. Due to the high number of applicants we will only reply if you are required to attend an interview.