Job Title: Aftersales Advisor
Based at: J T Hughes Telford, Stafford Park, Telford, TF3 3BD
Reports to: Aftersales Manager
Job Purpose: To support the Aftersales Team (Service/Warranty)
Hours: Monday – Friday 8.00am-5.30pm
An exciting opportunity has arisen within the J T Hughes Group for an Aftersales Advisor to join our After Sales Department at our Telford Branch.
The purpose of the job is to offer full support to the Aftersales Team. Your main responsibilities will include dealing with customers both in person and over the telephone recording customers’ requirements in a professional and polite manner. Booking/Loading customers vehicles on the workshop system. Arranging and allocating Service Loan Cars, producing customer’s invoices and also cash handing. The role will also involve working in our Warranty department, booking and processing warranty claims.
The successful candidate will be extremely enthusiastic, organised, and confident enough to ask for help if you don’t understand. You will have great attention to detail and be willing to go that extra mile. You must be an excellent communicator and it is essential that you are a team player. You must possess a desire to learn and develop your skills. You must be polite and maintaining a professional manner at all time.
Full training will be given to reach the standards we expect. The Aftersales department can be a pressurised environment and you will need to be of the nature where you are able to cope under pressure and at times dig deep for your sense of humour. Despite working in a pressurised environment to meet deadlines the role will be extremely rewarding and you will build an excellent rapport with our customers. A Trainee will be considered for this position.
Salary will depend on experience.
Due to the high number of applicants we will only reply if you are required to attend an interview.